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    <p><strong>1.&nbsp;</strong><strong>Which two operating systems can be upgraded to Windows XP Home? (Choose
            two.)</strong></p>
    <ul>
        <li>Windows 95</li>
        <li>Windows 3.1</li>
        <li><span style="color: #ff0000;"><strong>Windows 98*</strong></span></li>
        <li>Windows 98 SE</li>
        <li><span style="color: #ff0000;"><strong>Windows NT workstation*</strong></span></li>
    </ul>
    <p><strong>2.&nbsp;</strong><strong>A customer using a Windows XP computer is complaining that a new card reader is
            not working. A technician tests the card reader on a Windows 7 computer and does not detect any problems.
            What are two possible solutions to the problem with the XP computer? (Choose two.)</strong></p>
    <ul>
        <li>Install additional RAM.</li>
        <li>Modify the options in the BIOS.</li>
        <li><span style="color: #ff0000;"><strong>Install the driver from the CD provided with the card
                    reader.*</strong></span></li>
        <li><span style="color: #ff0000;"><strong>Download and install the driver from the manufacturer of the card
                    reader.*</strong></span></li>
        <li>Update the CMOS firmware.</li>
    </ul>
    <p><strong>3.&nbsp;</strong><strong>A technician is replacing an internal hard drive used as a secondary drive on a
            PC. After connecting the new hardware and powering up the computer, an “OS not found” error message is
            displayed. What is the most probable cause for that error message?</strong></p>
    <ul>
        <li>The power supply is faulty.</li>
        <li><span style="color: #ff0000;"><strong>The hard drive jumper is set incorrectly.*</strong></span></li>
        <li>The motherboard needs replacing to be able to support the new hard drive.</li>
        <li>The USB port has too many attached devices to supply adequate power.</li>
        <li>The BIOS needs updating.</li>
    </ul>
    <p><strong>4.&nbsp;</strong><strong>A technician is upgrading an older PC with a dual core CPU. When the PC
            restarts, it is slower than it was before the upgrade. The Performance tab from the Task Manager displays
            only one CPU graph. What is the most probable solution to this problem?</strong></p>
    <ul>
        <li>Replace the HDD with a higher capacity hard drive.</li>
        <li>Overclock the CPU.</li>
        <li>Increase the amount of RAM available.</li>
        <li><span style="color: #ff0000;"><strong>Update the BIOS firmware to support the dual core
                    CPU.*</strong></span></li>
    </ul>
    <p><strong>5.&nbsp;</strong><strong>A laptop that is running Windows XP displays “Missing NTLDR” after the POST.
            What are the two most probable reasons for this problem? (Choose two.)</strong></p>
    <ul>
        <li><span style="color: #ff0000;"><strong>Boot.ini is missing or damaged.*</strong></span></li>
        <li>There is a conflict with a newly installed device.</li>
        <li>BOOTMGR has been corrupted.</li>
        <li><span style="color: #ff0000;"><strong>The boot order is not set correctly in the BIOS.*</strong></span></li>
        <li>The index service is not indexing in the correct locations.</li>
    </ul>
    <p><strong>6.&nbsp;</strong><strong>Several times during the last few days, a user has experienced the Blue Screen
            of Death when plugging an external hard drive into a laptop via USB. What is a possible solution for this
            problem?</strong></p>
    <ul>
        <li>Reinstall the operating system.</li>
        <li>Upgrade the operating system.</li>
        <li><span style="color: #ff0000;"><strong>Research the STOP error and the name of the module that produced the
                    error.*</strong></span></li>
        <li>Research the boot error beep code to identify the source of the error.</li>
    </ul>
    <p><strong>7.&nbsp;</strong><strong>A computer repeatedly locks without any error message. Which two conditions may
            be the cause of the problem? (Choose two.)</strong></p>
    <ul>
        <li>The UAC has been turned off.</li>
        <li>The user has breached the user security policy.</li>
        <li><span style="color: #ff0000;"><strong>The computer has a virus.*</strong></span></li>
        <li>The index service is not running.</li>
        <li>The CPU needs to be upgraded.</li>
        <li><span style="color: #ff0000;"><strong>An update has corrupted the operating system.*</strong></span></li>
    </ul>
    <p><strong>8.&nbsp;</strong><strong>What are two possible solutions to any Windows computer restarting continuously
            and never displaying the desktop? (Choose two.)</strong></p>
    <ul>
        <li>Upgrade the processor.</li>
        <li>Upgrade the video card.</li>
        <li><span style="color: #ff0000;"><strong>Press F8 to open the Advanced Options menu and choose Disable
                    Automatic Restart on System Failure.*</strong></span></li>
        <li>Reset the hard drive jumpers.</li>
        <li><span style="color: #ff0000;"><strong>Run chkdsk /F /R from the recovery console.*</strong></span></li>
        <li>Access the BIOS and change the boot order options.</li>
    </ul>
    <p><strong>9.&nbsp;</strong><strong>A PC is not able to connect to a wired network. Pinging the loopback address is
            successful, but the gateway cannot be reached. On the network switch all the interface lights are on, except
            for the interface connected to the PC. The LED on the network card is off. What is the most likely cause of
            this problem?</strong></p>
    <ul>
        <li>The network switch is faulty.</li>
        <li>The gateway needs to be fixed.</li>
        <li><span style="color: #ff0000;"><strong>The network cable is faulty.*</strong></span></li>
        <li>The PC has an incorrect IP address for the DNS server.</li>
    </ul>
    <p><strong>10.&nbsp;</strong><strong>Users in a recently installed wireless network are complaining of slow data
            transfer and frequent loss of connectivity. The technician checks that the wireless security is correctly
            implemented, and there is no evidence of unauthorized users on the network. Which two problems might the
            technician suspect? (Choose two.)</strong></p>
    <ul>
        <li><span style="color: #ff0000;"><strong>The wireless signal is too weak.*</strong></span></li>
        <li>The DHCP server is faulty.</li>
        <li><span style="color: #ff0000;"><strong>There is interference from outside sources.*</strong></span></li>
        <li>The antenna on the access point is too powerful.</li>
        <li>The network passwords need to be reissued to the users.</li>
    </ul>
    <p><strong>11.&nbsp;</strong><strong>A group of users is unable to connect to the network. When testing several of
            the PCs and issuing the command ipconfig, the technician notices that all of them have an IP address in the
            169.254.x.x range. What is the most likely cause of this problem?</strong></p>
    <ul>
        <li>The DNS server is not operational.</li>
        <li>The Internet connectiion is down.</li>
        <li>The gateway address is incorrect.</li>
        <li><span style="color: #ff0000;"><strong>The DHCP server is not operational.*</strong></span></li>
    </ul>
    <p><strong>12.&nbsp;</strong><strong>A technician is working on a laptop that has a dark display. After attaching an
            external display and verifying that it works, the technician now has a better idea as to the problem. What
            could be the problem?</strong></p>
    <ul>
        <li>The display driver is incorrect.</li>
        <li>The motherboard has failed.</li>
        <li>The CPU has failed.</li>
        <li><span style="color: #ff0000;"><strong>The power inverter of the LCD screen or backlight lamp has
                    failed.*</strong></span></li>
    </ul>
    <p><strong>13.&nbsp;</strong><strong>A technician replaces a laptop keyboard that was no longer functioning, and has
            verified that the newly replaced keyboard functions properly. What is the final step the technician should
            take as part of the troubleshooting process?</strong></p>
    <ul>
        <li>Ask a list of closed-ended questions.</li>
        <li>Research the problem.</li>
        <li><span style="color: #ff0000;"><strong>Document all findings, actions, and outcomes.*</strong></span></li>
        <li>Implement preventive measures.</li>
    </ul>
    <p><strong>14.&nbsp;</strong><strong>A user complains that when a page is printed on a laser printer, the page
            smears when touched. What is a possible cause of this issue?</strong></p>
    <ul>
        <li>The laser assembly is faulty.</li>
        <li>The EP drum is damaged.</li>
        <li>The pickup rollers are defective.</li>
        <li><span style="color: #ff0000;"><strong>The fuser has failed.*</strong></span></li>
    </ul>
    <p><strong>15.&nbsp;</strong><strong>A technician finds that occasionally when a network printer is restarted,
            clients are unable to print to it, receiving a “Document failed to print” message. What is a probable cause
            of this?</strong></p>
    <ul>
        <li>The drum is damaged.</li>
        <li>The printer does not have enough memory.</li>
        <li>The toner level in the EP cartridge is low.</li>
        <li>The power supply on the printer is failing.</li>
        <li><span style="color: #ff0000;"><strong>The printer is configured to get an IP address using
                    DHCP.*</strong></span></li>
    </ul>
    <p><strong>16.&nbsp;</strong><strong>A user complains that a printer is outputting random characters instead of the
            desired document. What is a probable cause of this?</strong></p>
    <ul>
        <li>There is dirt or debris in the printer.</li>
        <li>The printer does not have enough memory.</li>
        <li>The pickup rollers are defective.</li>
        <li><span style="color: #ff0000;"><strong>An incorrect print driver is installed.*</strong></span></li>
    </ul>
    <p><strong>17.&nbsp;</strong><strong>A freshly installed Windows 7 laptop is plugged into the network and configured
            with an IP address. The technician then attempts to ping the laptop from another computer. While the laptop
            is able to connect to other devices, the ping requests fail. What is the likely cause?</strong></p>
    <ul>
        <li>The network drivers for the NIC are out of date.</li>
        <li>The port speed for the NIC is incorrect.</li>
        <li>TPM must be enabled.</li>
        <li><span style="color: #ff0000;"><strong>The Windows Firewall is blocking ping requests.*</strong></span></li>
    </ul>
    <p><strong>18.&nbsp;</strong><strong>A computer displays this message when the computer boots: “MBR has been changed
            or modified.” What could cause this problem?</strong></p>
    <ul>
        <li>The CMOS battery has failed.</li>
        <li>A RAM module is not fully inserted into the memory slot.</li>
        <li>A virus has altered the Windows kernel.</li>
        <li><span style="color: #ff0000;"><strong>A boot sector virus has altered the master boot
                    record.*</strong></span></li>
    </ul>
    <p><strong>19.&nbsp;</strong><strong>Users are complaining that they are receiving spam from the email account that
            belongs to a co-worker. What could cause this problem?</strong></p>
    <ul>
        <li>A virus has damaged the master boot record on the system that is used by the co-worker.</li>
        <li>The network adapter on the computer that is used by the co-worker is malfunctioning.</li>
        <li><span style="color: #ff0000;"><strong>The email account belonging to the co-worker was hijacked because of
                    malware.*</strong></span></li>
        <li>The email client belonging to the co-worker is not configured properly.</li>
    </ul>
    <p><strong>20.&nbsp;</strong><strong>A technician is troubleshooting a laptop that has the power light on and the
            hard drive spinning. However, the laptop only displays vertical lines that change color. What is the
            problem?</strong></p>
    <ul>
        <li>The BIOS is corrupt.</li>
        <li><span style="color: #ff0000;"><strong>The LCD screen has failed.*</strong></span></li>
        <li>The backlight lamp has failed.</li>
        <li>The LCD screen inverter has failed.</li>
    </ul>
    <p><strong>21.&nbsp;</strong><strong>A technician is troubleshooting a laser printer that outputs blank paper for
            all print jobs including printer test pages. What is a probable cause?</strong></p>
    <ul>
        <li>The laser printer does not have adequate memory.</li>
        <li><span style="color: #ff0000;"><strong>The drum is failing to hold a charge.*</strong></span></li>
        <li>The drum wiper blade is worn.</li>
        <li>The fuser has failed.</li>
    </ul>
    <p><strong>23.&nbsp;</strong><strong>A technician arrives and asks a customer, “Can you describe the problem?” The
            customer replies, “All email messages that I send have the wrong date. I have restarted the computer several
            times, but this does not seem to help.”</strong><br> <strong>What could be the problem?</strong></p>
    <ul>
        <li>The MBR is corrupted.</li>
        <li>The CPU voltage is set too low.</li>
        <li><span style="color: #ff0000;"><strong>The CMOS battery has failed.*</strong></span></li>
        <li>The hard drive is beginning to fail.</li>
    </ul>
    <p><strong>24.&nbsp;</strong><strong>A technician is troubleshooting a Windows 7 laptop infected with a virus that
            has damaged the master boot record. The technician has booted the laptop using the installation media and is
            attempting to repair the laptop from the command line interface. Which two commands can the technician use
            to repair the corrupt master boot record? (Choose two.)</strong></p>
    <ul>
        <li>regedit</li>
        <li>chkdsk</li>
        <li>regedt32</li>
        <li><span style="color: #ff0000;"><strong>bootrec /fixboot*</strong></span></li>
        <li><span style="color: #ff0000;"><strong>bootrec /fixmbr*</strong></span></li>
    </ul>
    <p>&nbsp;</p>
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