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5 changes: 3 additions & 2 deletions docs/vendor/enterprise-portal-v2-portal-features.mdx
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Expand Up @@ -52,7 +52,7 @@ The panel displays the disclaimer "Responses are generated using AI and may cont

### Data sent to the AI provider {#ask-ai-data}

Replicated processes Ask AI requests with a third-party AI provider. When a customer sends a question, the following is transmitted to that provider:
Replicated processes Ask AI requests with [Groq](https://groq.com), using the `openai/gpt-oss-120b` model. When a customer sends a question, the following is transmitted to Groq:

- The question text
- Up to the last 10 messages of the current conversation, for context on follow-up questions. The panel sends the whole conversation to Replicated, which forwards only the most recent messages to the provider
Expand All @@ -63,7 +63,7 @@ Replicated does not send the license document itself. Two things derived from th
- **Values rendered from template variables.** Replicated resolves template variables before sending the content. Any app, customer, channel, or release value your content renders therefore travels with it, including `customer.email`, `customer.id`, `customer.name`, and `channel.name`. If you use these variables, review where they appear before you turn on Ask AI. For more information, see [Template variables](/vendor/enterprise-portal-v2-content#template-variables) in _Customize Portal Content_.
- **The capabilities the customer's license excludes.** The request names a fixed set of installation and recovery capabilities the customer is not entitled to, so the assistant does not offer them.

Review the setting against your own agreements with your customers before you turn it on.
Review the setting against your own agreements with your customers before you turn it on. For the list of third-party providers that Replicated uses, see [Infrastructure and Subprocessors](/vendor/policies-infrastructure-and-subprocessors).

### Disabling Ask AI

Expand All @@ -89,3 +89,4 @@ For what each setting does, see [Configure Security Center display settings](/ve

- [Customize Portal Content](/vendor/enterprise-portal-v2-content)
- [Enable Customer Access to Security Information](/vendor/security-center-enable-customer-access)
- [Infrastructure and Subprocessors](/vendor/policies-infrastructure-and-subprocessors)
17 changes: 9 additions & 8 deletions docs/vendor/policies-infrastructure-and-subprocessors.md
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Expand Up @@ -5,17 +5,17 @@ This lists describes the infrastructure environment, subprocessors and other ent

Prior to engaging any third party, Replicated performs diligence to evaluate their privacy, security and confidentiality practices. Whenever possible, Replicated uses encryption for data at rest and in motion so that all information is not available to these third parties.

Replicated does not engage in the business of selling or trading personal information. Any personally identifible information Replicated might possibly hold is data that a customer has provided to us.
Replicated does not engage in the business of selling or trading personal information. Any personally identifiable information Replicated might possibly hold is data that a customer has provided to us.

The fields that Replicated may posess as identifiable to a physical person may include:
The fields that Replicated may possess as identifiable to a physical person may include:
- Name
- Email
- Phone Number
- Job Title
- Business Address
- Github Username
- GitHub Username

Note: This does not imply that all these fields are collected for each person. It also does not mean all these datapoints are used with each declared provider.
Note: This does not imply that all these fields are collected for each person. It also does not mean all these data points are used with each declared provider.


## Replicated infrastructure providers
Expand All @@ -31,15 +31,16 @@ Replicated might use the following entities to provide infrastructure that helps
| Datadog | Performance monitoring | United States |
| DBT Labs | Data transformation or migration | United States |
| FiveTran | Data transformation or migration | United States |
| Github | Customer support | United States | Replicated's customers may engage with our customer support team using Github issues in a private repo.
| GitHub | Customer support | United States | Replicated's customers may engage with our customer support team using GitHub issues in a private repo.
| Omni Analytics | Product usage metrics | United States |
| Hex | Data transformation or migration | United States |
| Postmark | Transactional emails from Vendor Portal. Marketing related communications. | United States |
| Attio |Customer and sales relationship management| United States |
| Attio | Customer and sales relationship management | United States |
| Snowflake | Usage data analysis and transformation | United States |
| Google Workspace | Email, calednar, docs/drive | United States |
| Google Workspace | Email, calendar, docs/drive | United States |
| Slack | Customer and internal communication | United States |
| OpenAI | Platform level services and LLMs | United States |
| FireworksAI | Platform level services and LLMs | United States |
| Groq | Platform level services and LLMs | United States | Powers the Ask AI assistant in the Enterprise Portal. Receives end-customer questions and the portal content that the asking customer is entitled to see, including any customer name, email address, ID, or channel name that template variables render into that content.

Last modified July 14, 2026
Last modified August 21, 2026
2 changes: 2 additions & 0 deletions styles/config/vocabularies/TechJargon/accept.txt
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Expand Up @@ -131,3 +131,5 @@ CRs
BackupRepository
preconfigured
crashloop
LLM
LLMs
1 change: 1 addition & 0 deletions styles/config/vocabularies/ThirdPartyProducts/accept.txt
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Expand Up @@ -56,3 +56,4 @@ Minio
Ceph
VMware
Tanzu
Groq